Customer Feedback
Name
Address
Postcode
Development
BLAIRGOWRIE - Kinloch Gardens
BRAEHEAD - Riverside Point
BUCKIE - Inchgower
BUCKIE - Letterfourie
DORNOCH
DUNDEE - Dykes of Gray
EDINBURGH - Powderhall Gate
EDINBURGH - The Wisp
ELGIN - Golf View
ELGIN - Linkwood Steadings
ELGIN - The Range
FORRES - Knockomie Braes
KINROSS
LENZIE - Woodilee Village
LENZIE - Woodilee Village, Fauldhead
MOTHERWELL - Hamilton Road
NAIRN - Meadow Lea
PERTH - Bertha Park
UDDINGSTON
WEST LINTON - Robinsland
Plot Number
Date you move in
Date you filled in this form
1
Buying your new home
A
Have you ever bought a new home before?
yes
no
B
How did you hear of your development?
signage
internet
newspaper advert
radio
friend
Other
If other please give details
C
Which factors were most influential in your decision to buy from Springfield?
quality
price
value
location
level of choice
Please make any further comments you may have
2
Your sales experience
Please rate the following out of 1 to 5 with 1 being poor and 5 excellent
A
The service provided during the buying process
1
2
3
4
5
B
The level of information and service provided when making your Choices
1
2
3
4
5
C
The level of information provided at the point of demonstration and handover
1
2
3
4
5
Please make any further comments you may have
3
Your construction team
Please rate the following out of 1 to 5 with 1 being poor and 5 excellent
A
The condition of your home on the day you moved in
1
2
3
4
5
B
The quality of finish of your new home
1
2
3
4
5
C
The actions of management and workers to keep noise and disruption to a minimum
1
2
3
4
5
Please make any further comments you may have
4
Your aftersales team
Please rate the following out of 1 to 5 with 1 being poor and 5 excellent
A
The customer care we have provided (if applicable)
1
2
3
4
5
B
The standard of any repair works (if applicable)
1
2
3
4
5
C
The response time and time taken to complete the work (if applicable)
1
2
3
4
5
D
The customer care representative who carried out hte repair (if applicable)
1
2
3
4
5
E
Your experience of out of hours emergency service (if applicable)
1
2
3
4
5
Please make any further comments you may have
5
Tiles and Kitchens
Please rate the following out of 1 to 5 with 1 being poor and 5 excellent
A
The level of choice available within your budget
Kitchens
1
2
3
4
5
Tiles
1
2
3
4
5
B
The product knowledge and customer service of your sales executive
Kitchens
1
2
3
4
5
Tiles
1
2
3
4
5
C
The quality of after sales service recieved (if applicable)
Kitchens
1
2
3
4
5
Tiles
1
2
3
4
5
Please make any further comments you may have
6
Design and specification of your new home
Please rate the following out of 1 to 5 with 1 being poor and 5 excellent
A
The internal design - the interior layout of your new home
1
2
3
4
5
B
The exterior style of your new home
1
2
3
4
5
C
Your satisfaction with the range of goods and level of specification included in your new home
1
2
3
4
5
Please make any further comments you may have
7
Choice, flexibility and quality
Please rate the following out of 1 to 5 with 1 being poor and 5 excellent
A
The quality of fixtures and fittings in your new home
1
2
3
4
5
B
Compared to other homes you may have looked at please rate the level of choice and flexibility you have been offered as Springfield
1
2
3
4
5
C
Are there any aspects where you would hae preferred more choice
yes
no
Please make any further comments you may have
8
Overall satisfaction
A
Please rate how your new home compares to your expectations
1
2
3
4
5
B
Compared to other homes you may have looked at please rate your Springfield home for value for money
1
2
3
4
5
C
On a scale of 1 to 10 how likely are you to recommend Springfield to a family member, friend or colleague with 1 being least likely and 10 being most likely.
1
2
3
4
5
6
7
8
9
10
Please make any further comments you may have
